Refund Policy

Non-Custom Items

All pet clothing, pet carriers, and other non-custom essentials are covered by our 30-day return policy.

To initiate a return, please contact us at [your support email] within 30 days of receiving your order.
Please note that customers are responsible for return shipping costs.

Returned items must meet all of the following conditions:

  • Returned in original packaging

  • Original tags attached

  • Unworn, unwashed, and in re-saleable condition

  • Free of pet hair, odors, or damage

Returns that do not meet these requirements may not be accepted.

Exchanges

We offer one free exchange per customer.

  • Customers are responsible for the cost of shipping the original item back to us

  • The exchanged item must be returned within 14 days of the delivery status being marked as Delivered

  • Items must be in re-saleable condition with original tags attached

Additional exchanges may be subject to shipping and handling fees.

Custom Portraits & Personalized Products

Due to the customized and made-to-order nature of our custom portraits and personalized products, we do not accept returns on these items.

Each artwork is uniquely created based on your pet’s photo and selected design, and is made exclusively for you.

That said, your satisfaction is extremely important to us.
If you are unhappy with your final artwork for any reason, please reach out — we’re always happy to work with you to make things right.

Damaged or Incorrect Orders

If you receive:

  • The wrong product

  • An incorrect size or print

  • An item damaged during transit

We will replace it at no additional cost.

Please contact us within 48 hours of delivery, and include clear photos of the issue so we can resolve it as quickly as possible.